Reference

Open your legal terms before joining

4you keeps account terms, privacy choices, cookie use and wallet rules in one legal space, so you can understand the conditions before you open an account.

India account termsPrivacy and cookiesUPI wallet recordsLaw-based access
4you Open your legal terms before joining
HELP ROUTES

Start a legal support request

Legal questions need a clear trail, so we separate account help from policy requests. When you contact us, share the mobile number or email linked to your account and the exact topic you want checked. Do not send passwords, OTPs or full card details. We may ask for identity checks before changing account data, releasing records or discussing wallet activity.

Team online

Policy email

Use email for requests about terms, privacy, cookies, account records or corrections. Include your registered contact detail, the date of the issue and a short description so we can route it to the right team.

Account chat

Use chat when you need help finding the right legal path inside your account. We can confirm where to send a request, but we will not reveal private records until identity checks are complete.

Document request

Ask for copies of key account records when the request is linked to your own profile. We may redact security data, internal fraud checks or third-party details where disclosure is not allowed.

DATA CARE

Explore how we handle legal data

Legal handling is more than a page of terms. We keep records that help us verify accounts, process wallet activity, answer disputes and meet applicable duties.

Account identity

We use account details to confirm that a request comes from you. Verification may include your registered email, mobile number, login history or wallet reference, depending on the sensitivity of the change requested.

Wallet records

UPI, Paytm and PhonePe activity may create transaction references, timestamps and status markers. These records help reconcile deposits, check withdrawals and answer disputes without exposing more payment data than needed.

Cookie choices

Cookies support login sessions, language settings, security checks and basic site measurement. Some cookies are needed for the account area to work, while optional tracking can be managed where controls are available.

Retention periods

We keep legal, account and wallet records only for as long as needed for service, dispute handling, fraud checks or law-based duties. After that, records may be deleted or anonymised.

Security controls

We restrict access to account records by role and use checks before sensitive changes are made. If you suspect account access by another person, contact us quickly so we can review activity.

Change requests

You can ask us to correct inaccurate account details or update contact data. Some changes may need proof of identity, and some records cannot be changed where legal retention rules apply.

Browse legal questions before you join

These answers cover the legal topics we are asked about most often before account creation and during account use. They do not replace the full terms, but they help you understand access, privacy, wallet records and contact routes. If your situation involves a specific dispute, send us the details through the support path linked to your account.

They apply when you access 4you, create an account, use the wallet, contact support or request records. Access and eligibility depend on local law and are available where local law permits.

We may collect contact details, login records, device signals, wallet references and support messages. The data helps confirm identity, process requests, manage disputes and protect account access from unauthorised activity.

We keep transaction references, status updates and timing details linked to your account. These records help us match deposits, check withdrawals and respond when you question a payment entry.

Yes, you can ask us to correct inaccurate personal details linked to your account. We may request identity proof first, and some historical wallet or security records may need to stay unchanged.

Cookies help maintain login sessions, remember preferences and detect risky account behaviour. Where optional controls are available, you can manage them, but essential cookies may be required for secure account access.

Retention depends on the record type and the purpose for keeping it. Account, wallet and dispute records may remain while needed for service, legal duties, fraud checks or unresolved claims.

Contact us through the policy email or account chat and include your registered contact detail, issue date and request type. We may verify your identity before sharing records or changing account data.